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Qualiopi indicators: the evidence auditors expect, criterion by criterion
The 7 criteria of the Qualiopi framework and the evidence an auditor expects for each, so you can prepare an audit without panicking the night before.
Qualiopi, the French quality certification for training providers, has 7 criteria and 32 indicators. Not every indicator applies to every provider: it depends on your action categories (training, skills assessments, VAE, apprenticeships). What doesn't change is how the audit works: for each indicator, the auditor asks for evidence.
Here, criterion by criterion, is the evidence that comes up most often. The criteria are those of article R6316-1 of the French Labour Code; for the indicator-level detail, the official reading guide of the framework remains the reference.
1. Information for the public
"How the public is informed about the services offered, the time needed to access them and the results obtained."
Common evidence: your published programmes (objectives, prerequisites, duration, format, prices, accessibility), the stated access times, and the results indicators you publish (satisfaction, pass or completion rates).
2. Objectives and fit of the services
"Precise objectives for the services offered and their fit with the people they serve."
Common evidence: the analysis of the client's or learner's need, operational and measurable objectives, and course content tied to those objectives.
3. Onboarding, follow-up and assessment
"Services, onboarding, support, follow-up and assessment adapted to the people they serve."
Common evidence: the information given before the course starts, the entry assessment, attendance sheets, the assessment of what was learned and the steps taken to prevent drop-outs.
4. Teaching and technical resources
"Teaching, technical and supervisory resources suited to the services delivered."
Common evidence: the list of resources (rooms, platforms, equipment), the course materials and how supervision is organised.
5. Trainers' skills
"The qualifications of the staff delivering the services, and how their knowledge and skills are developed."
Common evidence: trainers' CVs and diplomas, and a skills development plan for the team.
6. Professional environment
"The provider's involvement in its professional environment."
Common evidence: your monitoring (legal, regulatory, professional, teaching), your networks and partners, how you oversee subcontractors and how you welcome people with disabilities.
7. Feedback and complaints
"Collecting and acting on feedback and complaints from the people involved."
Common evidence: satisfaction surveys of learners, clients and trainers, the complaints log, and the improvement actions that follow.
How to prepare the surveillance audit
The surveillance audit takes place between the 14th and the 22nd month after initial certification. At a minimum, the auditor reviews the issues raised at the initial audit: start there.
- File your evidence in the order of the framework, one folder per indicator.
- For each indicator, keep one recent piece of evidence rather than ten old ones.
- Note what's missing and fill the gaps before the audit: evidence created after the fact is not evidence.
We file your evidence indicator by indicator and prepare a summary for the auditor: see our Qualiopi offer.